Learn how uParcel delivered same day for Don Don Donki on Shopee

5 Aug. 2022


As the only same day delivery provider integrated with Shopee, uParcel has become the top same day delivery service provider for sellers all over Singapore. uParcel has an exceptional reputation as an excellent express delivery provider, transporting goods from all corners of Singapore to their delivery destinations. This case was no exception, uParcel partnered up with a large supermarket chain, ensuring smooth delivery operations.

 

Our Client


uParcel was contacted by a well-known e-commerce supermarket chain with over 10 outlets across Singapore, for support in transporting hundreds of Same Day delivery orders! uParcel needed to time the deliveries perfectly, so that thousands of shoppers could enjoy the fastest grocery delivery service in Singapore.

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Challenges


There was a high daily volume of groceries and bakes to be delivered on time, and most included frozen and fresh items such as vegetables and meat which were highly time-sensitive and had to be delivered within 5 hours or less. Apart from retail stores, the grocery company also operated on e-commerce platforms. As it neared the festive Christmas period, 1000 deliveries daily had be completed, and more than 20 miles spanning the entire island of Singapore had to be covered.

 

Solution


Fortunately, with our close partnership and relations with Shopee, the largest e-commerce shopping platform in Singapore, we have already implemented existing integrations linking to the uParcel system. From there, the partnership went smoothly as we could efficiently facilitate all their e-commerce deliveries on both platforms. As our client had a high number of deliveries, we were able to offer bulk discounts and exclusive rates. At an affordable prices ranging from $3.99 to $4.50, their customers could opt for uParcel Home Delivery on the Shopee platform for express same day delivery. System integrations are completed whereby customer delivery orders are automatically updated into the uParcel delivery system, clustered and assigned to the most efficient delivery routes.

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Moreover, we had built on our long years of expertise in sorting Same day delivery orders locally and improved our services in terms of efficiency and cost savings over the years. Reinforcing our same day delivery services, we now have same day delivery options for express delivery in affordable tiers starting from Same Day Delivery (delivery and pickup within 6 hours) to 3 Hours Express (within 3 hours) and even 1 Hour Rush (within 1 hour).


Conclusion


Countless groceries and parcels were delivered on time and customer satisfaction was at an all-time high, with the delivery agents contributing much to our successful operations. Our client saw up to 70% increase in positive store ratings with more shoppers converting into returning customers due to the fast same day grocery delivery they were able to provide.

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This partnership is set to continue for another great success, demonstrating the flexibility of the services uParcel team has to offer.