uParcel Launches Compulsory Waybill Scanning for Shopee, Lazada and TikTok Shop Orders

From 7 October 2026, waybill scanning is compulsory for every official Shopee, Lazada and TikTok Shop order uParcel collects and delivers. Riders must scan the waybill at pick-up and again at drop-off, so each parcel is matched to the correct order before it leaves the seller and before it reaches the buyer. If a marketplace order has no waybill, the collection will be failed. If the waybill is there but too damaged or unclear to scan, report it through the uParcel in-app chat with the tracking number.

The goal is simple: no more wrong pick-ups and no more wrong deliveries. This article explains which orders are covered, how waybill scanning works, what changes for sellers, and how to make sure your labels scan first time.

What is compulsory waybill scanning?

Waybill scanning means reading the barcode or QR code on a parcel’s shipping label to confirm it matches the delivery job before it moves. Making it compulsory means a marketplace parcel’s status is only updated through a scan, at both ends of the journey.

The waybill is the shipping label your marketplace generates when you arrange shipment. It carries the tracking number, the buyer’s delivery details and a machine-readable code. When a rider scans it, the tracking number is checked against the job in the rider’s app. A match confirms the parcel is the right one. A mismatch stops the parcel before a mistake happens.

Which orders need waybill scanning?

Only official marketplace orders. Non-marketplace orders, such as orders arranged directly with uParcel, are not affected.

Order type	Waybill scan required?
Official Shopee, Lazada and TikTok Shop orders	Yes. Scan at pick-up and at drop-off. No waybill means the collection is failed.
Non-marketplace orders	No. Status can still be updated without scanning a waybill.

 

Why is uParcel making waybill scanning compulsory?

Most wrong pick-ups and wrong deliveries come from the same root cause: a person matching a parcel to a job by eye. A scan replaces that judgement call with a check that either passes or fails.

Wrong pick-ups

At a seller’s premises, parcels for different couriers, different platforms or different days often sit side by side in near-identical polymailers. A rider reading labels in a hurry can easily take a parcel meant for another courier or leave one behind. Scanning each waybill at pick-up confirms that only parcels belonging to that job get loaded.

Wrong deliveries

In Singapore’s HDB blocks and condominiums, neighbouring units and similar addresses are a common source of mix-ups. So are parcels that shift around inside a van during the day. Scanning at the door confirms the parcel in the rider’s hand belongs to that address before it is handed over.

Clearer tracking for disputes

When a buyer says an order never arrived, marketplace disputes usually come down to what the tracking record shows. A scan at pick-up and a scan at drop-off give you a time-stamped record of when your parcel left your hands and when it reached the buyer.

How does waybill scanning work at pick-up and drop-off?

Every marketplace parcel is scanned twice: once when it is collected and once when it is delivered. The table below shows what happens at each step.

Stage	What the rider does	What it confirms
Pick-up	Scans every waybill before the parcel goes into the vehicle.	The parcel belongs to this pick-up job and this marketplace order. Status updates to collected.
Drop-off	Scans the waybill at the delivery address before handing the parcel over.	The right parcel is at the right address. Status updates to delivered.
No waybill	Does not collect the parcel.	The collection is marked as failed. No parcel moves without a waybill.
Unclear waybill	Reports it through the uParcel in-app chat with the tracking number.	The uParcel team verifies the order before the parcel moves.

 

Riders scan with their phones, so sellers do not need new equipment. What sellers do need is a waybill that is present, intact and readable.

What if a parcel has no waybill or the waybill can’t be scanned?

It depends on whether the waybill is missing or just unreadable. A missing waybill on a marketplace order means a failed collection. An unclear or damaged waybill should be reported through the uParcel in-app chat with the tracking number.

No waybill: the collection will be failed

If an official Shopee, Lazada or TikTok Shop order has no waybill, the rider will not collect it and the collection will be marked as failed. Please do not ask the rider to take an unlabelled parcel “just this once”. Print the waybill from your marketplace seller centre and attach it before the parcel is handed over.

Unclear or damaged waybill: report it in the app

1. Report it through the in-app chat. Message uParcel through the in-app chat and quote the parcel’s tracking number.
2. Reprint the waybill. Sellers can reprint the shipping label from their marketplace seller centre and replace the damaged one.
3. Let the uParcel team verify. The team will check the order and advise on the next step, so the parcel moves with a correct, scannable label.

Common reasons a waybill won’t scan

• Faded or patchy printing from a worn thermal print head or low-quality label rolls
• Labels wrapped around a corner or edge, so the barcode is bent
• Glossy tape over the barcode causing glare
• Labels that got wet, smudged or torn in transit
• An old label from a reused box still showing next to the new one
• Labels shrunk down when printed, making the code too small to read

How can sellers make sure every waybill scans first time?

A few packing-table habits prevent almost every scanning problem. Use this checklist before parcels go out.

• Print at full size. Use your marketplace’s recommended label size and printer settings. Do not scale the label down.
• Check print quality. If barcodes look faded or streaky, clean the thermal print head or replace the label roll.
• Stick labels flat. Place the waybill on the largest flat surface of the parcel, away from seams, edges and corners.
• Keep the code clear. Do not tape over the barcode or QR code. If you must protect the label, use a clear label pouch or matte tape.
• Remove old labels. On reused boxes, peel off or fully cover any previous waybill so there is only one code to scan.
• One waybill per parcel. For orders split across several parcels, follow your platform’s instructions so each parcel carries its own label.
• Protect against rain. Soft polymailers can get wet during pick-up. A waterproof label or pouch keeps the code readable.
• Have parcels ready. Label and stage parcels before the rider arrives, separated from parcels for other couriers.

What does compulsory waybill scanning change for sellers?

For most sellers, very little changes on their side. The main difference is that a marketplace parcel without a waybill will not be collected, and an unreadable waybill will be reported instead of quietly going out.

In return, sellers get more reliable tracking on Shopee, Lazada and TikTok Shop, fewer parcels going to the wrong place, and a clearer record when an order is disputed. Because uParcel runs its own warehouse at Defu South Street 1 and its own delivery fleet, the scan rule is built into every marketplace job its riders handle, at pick-up and at the door.

Frequently asked questions

Is waybill scanning compulsory for all marketplace orders?

Yes. From 7 October 2026, every official Shopee, Lazada and TikTok Shop order collected and delivered by uParcel must be scanned at pick-up and at drop-off.

Do non-marketplace orders need a waybill scan?

No. Non-marketplace orders can still be updated without scanning a waybill.

What happens if my marketplace parcel has no waybill?

The rider will not collect it, and the collection will be marked as failed. Print the waybill from your seller centre and attach it before handing the parcel over.

How do I report an unclear waybill to uParcel?

Use the in-app chat and include the parcel’s tracking number. The uParcel team will verify the order and advise on the next step.