- Kindly write to Shopee Customer Service to request for uParcel as a shipping channel if you do not see it under your seller centre.
Sellers can now select uParcel as your preferred logistic channel for shipment processes. uParcel is the only shipping channel that provides both buyers and sellers with the flexibility to choose the delivery timing.
If you are selling the following types of items, you may consider using uParcel to fulfil such orders:
- Perishable/ chilled/ frozen items
- Plants
- Flower bouquets
To utilize uParcel for order deliveries, you can toggle on the shipping channel via Seller Center.
Under "Shipping Setting", you can toggle on uParcel under "More Shipping Options"
Setting uParcel As A Shipping Channel
To utilize uParcel for order deliveries, you can toggle on the shipping channel via Seller Center.
Under "Shipping Setting", you can toggle on uParcel under "More Shipping Options"
uParcel Pickup and Delivery Timing
Pickup Timeslots
Your pickup timeslot will depend on the delivery timeslot selected by the buyer. You may refer to the following table for the corresponding pickup timeslots for each delivery timeslot:
If you arrange your shipment anytime before 9 PM, uParcel will be able to pick up the item the following day and have it delivered to your buyer within the same day.
Arranging shipment using uParcel
Sellers may refer to this guide on how to arrange shipment for uParcel.
uParcel Shipping Fee
There is a flat shipping fee of $4.99 for uParcel which will be imposed to the buyer. The remaining fee will be covered by seller based on the weight tier.
The following rate card will be charged on orders placed with Doorstep Delivery Channels:
(From 1 January 2024 , Doorstep Delivery Fees will be adjusted in alignment with the GST 2024 changes.)
| Size Of Parcel | Weight Tier | Shipping rate paid by buyer | Shipping rate paid by seller | |
|---|---|---|---|---|
| sellers on coins cashback/CCB programme | All other sellers | |||
| S | <10kg | $4.99 | $2.03 | $2.03 |
| M | 10 -15 kg | $3.04 | $8.19 | |
| L | 15-20 kg | $6.07 | $11.49 | |
| XL | 20 - 25kg | $9.10 | $15.89 | |
- Shipping subsidy is only applicable to the local sellers on Coins Cashback Programme
- The maximum parcel dimensions (L+W+H) should not exceed 180cm and maximum weight should not exceed 25kg.
uParcel's Default Authorized to leave (ATL) for perishable items
With effect from 10 May 2024, uParcel will implement Default Authorised to Leave (ATL) for all perishable item deliveries. Parcels containing perishable items will, by default, automatically be left at a safe location at the recipient's address (e.g., riser, shoe rack, doorstep, or buyer's designated area) if they are unavailable to receive the delivery.
Perishable items are strictly non-returnable due to concerns of food safety, hygiene, and the risk of spoilage. With Default ATL, parcels with perishable items delivered by uParcel will be securely left at a safe location, awaiting buyer's collection upon their return. This eliminates concerns about missed deliveries or the need for rescheduling.
- Sellers will be responsible for any risks and costs associated with the return of perishable items in the event of failed delivery, including, but not limited to, inability to access buyer's location, security limitations, etc.
uParcel Additional Charges
Effective 1 Feb 2024, please note that any additional charges resulting from, but not limited to, the following reasons outlined below will be charged back to your Seller Wallet by Shopee:
- Failed Pick Up
- Last-Minute Cancellation
- Return Fees
- Wrong Parcel Size Selection
- Untruthful Order ID
- Multiple Shipment Created for Single Order ID
- Improper Allocation of Order from Different Channel/Platform
The bill of additional charges will be emailed to you on the 4th week of the month. It is essential for you to review and verify these additional charges within 30 calendar days upon receipt.
- You are given 30 calendar days from receipt to dispute these charges by responding to the Shopee email.
- If there is no response from the seller within this period, the additional charges will be automatically debited in full from the Shopee wallet on the next 5 business days.
- There will be a one month delay for these charges. For instance, if it's Feb 2024, you will receive the additional charges incurred in Jan 2024.
FAQs for uParcel
Can I choose not display one of the delivery time slot to buyers?
- Yes, you may choose the option for "Not Display" under your seller account to hide a particular time slot.
Will uParcel be able to do same day delivery?
- Yes, uParcel can provide same day delivery, as long as selected by the buyer on the same day.
What is the cutoff time for seller to arrange shipment for their orders for earliest delivery?
- If you arrange shipment with uParcel before 10AM, the earliest delivery slot is the same day.
Best Practices for Sellers Using uParcel
We encourage sellers to set a cut-off time (e.g. 2PM) for orders to be delivered within the next working day.
This gives sellers ample time to process the orders and make necessary changes, if any.
Sellers are also required to arrange shipment 1 day in advance (before 9PM) for uParcel to guarantee next-day delivery.
Set a cut-off time and schedule your orders early
We encourage sellers to set a cut-off time (e.g. 2PM) for orders to be delivered within the next working day.
This gives sellers ample time to process the orders and make necessary changes, if any.
Sellers are also required to arrange shipment 1 day in advance (before 9PM) for uParcel to guarantee next-day delivery.
Ensure parcels adhere to uParcel packing guidelines
Sellers should ensure that all items, especially perishable goods, are properly packed to withstand atleast 6 hours in the ambient conditions.
Find out more about uParcel's detailed packing guidelines here.
Inform buyers of your delivery schedule
If you need to convey your cut-off time to buyers, you may use the template below to broadcast your operating hours.
Sample Template
- Sellers may create a notice (such as the image below) upload it as an image in their product listings
- Sellers may include a description stating the delivery schedule under their Shop Profile
*Subject to edits to suit seller's operation
Returns/refund process with uParcel
The return/refund process for products fulfilled by uParcel will be similar to the return/refund process for Shopee Mall products. Learn more about the Shopee Mall return/refund process here.
If your items were lost or damaged by uParcel, you will receive compensation. Refer to the following table for possible compensation amounts:
The Claim Amount Is Up To $100 Per Perishable Item And Up To $200 For Non-Perishable Items.
