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Terms and Conditions

These terms and conditions apply to your use of the Uparcel mobile application and other related online and offline platforms (uParcel), as well as to all information, recommendations and/or Services (defined below) provided to you by means of your use of Uparcel.

uParcel is powered and provided by MXHL Pte Limited (a Singapore limited liability company).

Please review these terms and conditions carefully. By using uParcel or the Services, you acknowledge and agree that these terms and conditions and our privacy policy are binding on you. For more information on how we will use your personal data, please see our privacy policy. If you do not agree with these terms and conditions and our privacy policy, do not install the uParcel mobile application, delete it and do not use uParcel or the Services.

No-go zones

uParcel Does not deliver to the following No-go zones:

  1. P.O. Boxes, Postal Locked Bag, Postal Window Delivery Service, VBOX, My Mail Box, My Singpost Box.
  2. ALL offshore islands (example such as Pulau Ubin, Pulau Tekong, St John's Island and Khusu Island)
  3. ALL MINDEF/SAF (Singapore Armed Forced, Republic of Singapore Air Force, Republic of Singapore Navy) military area, army camp, air base, naval base, ammo base and store, ammo command and building. Including Gombak Base, Central Manpower Base, Defence Technology Tower B, Defence Technology Tower A, all DSO buildings, all DSTA buildings and offices, all FSD buildings and offices and all SID buildings and offices.
  4. ALL MHA/SPF/SCDF/Singapore Prisons buildings such as New Phoenix Park, Special Operation Command, Coast Guard Brani Base, Home Team Academy, SCDF Training Academy, SCDF Nee Soon Camp, Woodlands Checkpoint, Tuas Checkpoint, Changi Prisons, Sembawang Prisons and Admiralty West Prisons.
  5. All ports and port-supporting buildings in Singapore including PSA Tanjong Pagar Terminal, PSA Pasir Panjang Terminal, PSA Keppel Terminal, PSA Brani Terminal, and Jurong Port.
  6. All airports, air bases and supporting facilities such as Changi Airport, Seletar Airport, Seletar Aerospace Park, Airline House, ALPS area, SATS buildings and dnata buildings.
  7. Facilities of Chemical Plants (such as Esso, Shell, Caltex, SPC), Data Centre, Engine Test Centre (such as SIA Engine Centre, Trend Engine Centre), Power Stations and Shipyard natures.

1. Definitions and Interpretation

In these terms and conditions, the following definitions and rules of interpretation apply unless otherwise defined or the context requires otherwise:

  • Advertisement: Any promotion messages and information that may appear on your mobile device during the operation of the App.
  • Participating Providers: The independent delivery agents or delivery operators whose courier and logistics services are offered and may be requested through the use of uParcel.
  • Services: Any and all services provided by us to you by means of your use of uParcel, which include the services described in clause 3(a).
  • SGD: Singapore dollars, the lawful currency of Singapore.
  • Singapore: The Republic of Singapore.
  • App: The uParcel mobile application supplied by us and downloaded and installed by you on your mobile device through which you may obtain the Services.
  • Terms: These terms and conditions, which may be amended and supplemented by us from time to time in accordance with clause 10.

2. License of App

Subject to your compliance with these Terms, we grant you a limited non-exclusive, non-transferable licence to download and install one copy of the App on your mobile device and to run such copy of the App solely for your own personal use.

Your use of uParcel grants you no rights in relation to our intellectual property rights or the intellectual property of our retail or advertising partners, other than the non-transferable, personal right to use and receive the Services in accordance with these Terms.

You must not:

  1. License, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services or the App in any way;
  2. Modify or make derivative works based upon the Services or App;
  3. Create Internet links to the Services or frame or mirror any App on any other server or wireless or Internet-based device;
  4. Reverse engineer or access the App in order to (1) design or build a competitive product or service, (2) design or build a product using similar ideas, features, functions or graphics of the Services or App, or (3) copy any ideas, features, functions or graphics of the Services or App;
  5. Launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Services or App.

3. Services

We offer a technology platform to provide information and a means for you to obtain courier and logistics services from Participating Providers through the use of Uparcel. Uparcel allows you to send a request for courier and logistics services (together with details of you and your journey) to Participating Providers and each relevant Participating Provider has the sole discretion to provide acceptance for such request.

You acknowledge and agree that we only act as an intermediary between you and the Participating Providers and we are not your agent or the agent of the Participating Providers. We are not a transportation carrier and do not provide transportation services.

You must keep secure and confidential and not disclose to any third party any username or password that we may provide to you in relation to access to uParcel and the Services.

4. Your use of uParcel and the Services

You agree to:

  1. Warrant that all information and details provided by you to us (including through the App) are true, accurate, complete and up-to-date in all respects and at all times;
  2. Not use uParcel or the Services:
    • For any unlawful purpose;
    • In any way that interrupts, damages, impairs or renders Uparcel or the Services less efficient;
    • To access or attempt to access the accounts of other users or to penetrate or attempt to penetrate any security measures;
    • To advertise or promote third party or your own products or services;
  3. Comply with all applicable laws while using uParcel or the Services;
  4. Not use the Uparcel or the Services to cause nuisance, annoyance or inconvenience;
  5. Refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation;
  6. Provide us with whatever proof of identity we may reasonably request;
  7. Treat Participating Providers introduced to you through uParcel with respect and not engage in any unlawful, threatening, harassing, abusive behaviour or activity whilst using their Services;
  8. Compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms.

We reserve the right to suspend, restrict or terminate your access to uParcel and the Services at any time without advance notice or liability if we have reasonable grounds to believe you have breached any of these Terms or in our opinion, you misuse uParcel or the Services. This shall not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.

5. Charges and Payment

It is free to use the App. For details about the cost of the courier and logistics services provided by the Participating Providers, please refer to the latest pricing guidelines posted on www.uparcel.sg and/or the App, which may be amended and updated at our sole discretion from time to time without prior notice.

You agree to make payment in full directly to any Participating Provider introduced to you through uParcel for any services provided by such Participating Provider to you.

6. Promotions

We may from time to time offer promotions on uParcel. We reserve the right to amend, suspend, withdraw or terminate, whether in whole or part, any and all such promotions without prior notice and at our absolute discretion.

7. Links and Advertisements

uParcel may contain Advertisements and links to third-party websites. We shall not be responsible for the contents and accuracy of any Advertisement. Any links to third-party websites are provided solely for your convenience and not in any way as an endorsement by us of the contents on such third-party websites.

If you access any linked third-party website or Advertisement, you do so entirely at your own risk. We shall not be responsible for any transactions between you and any advertisers or third-party website operators.

8. Indemnification

By accepting these Terms and using uParcel or the Services, you agree that you shall defend, indemnify and hold us, our affiliates, our licensors, and each of our and their respective officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with:

  1. Your violation or breach of any term of these Terms or any applicable law or regulation, whether or not referenced herein;
  2. Your violation of any rights of any third party, including Participating Providers arranged via uParcel, or
  3. Your use or misuse of uParcel or the Services.

9. Disclaimers

  1. The App is provided to you on an as-is basis. We do not guarantee that the App is compatible with your mobile device or that (the contents of) the App and our website are free of errors, defects, malware and viruses or that the App and our website are correct, up to date and accurate.
  2. We do not warrant and accept no liability in connection with the availability of the Services, the availability of courier and logistics services from the Participating Providers through the use of the Services, the accuracy of the information or data provided as part of the Services or the quality, suitability and timeliness of the services of the Participating Providers.
  3. Any quoted pick-up or journey times are best estimates only and we shall have no liability if a pick-up or journey time exceeds any estimate given or otherwise exceeds your expectations for whatever reason nor shall we have any other liability to you in connection with the time at which you and/or the goods to be transported by the Participating Providers reach or fail to reach the destination.
  4. Vehicles of Participating Providers registered with uParcel may or may not be installed with GPS tracking devices and/or other location tracking software or technology. If they are installed, such vehicles are tracked using GPS or other location-tracking technology to facilitate and improve route planning only. You acknowledge and accept that the location tracking feature is not error-free and the information provided by it may not be accurate. Your use of the location tracking feature is solely at your own risk and we accept no responsibility or liability in connection with any such use of and/or reliance on such location tracking information by you.
  5. It shall be your sole responsibility to ensure that valuable, unusual or any other items are covered by appropriate insurance from your own inland transit insurance provider. In case of lost items inside the vehicles of Participating Providers during the journey, we will use reasonable endeavours to liaise with the relevant Participating Provider to locate such items but in no event shall we be responsible or liable for the loss of, or damage to, any

10. Limitation of Liability

  1. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the Services, even if we have been advised of the possibility of such damages.
  2. We shall not be liable for any damages, liability or losses arising out of:
    1. Your use of or reliance on the Services or your inability to access or use the Services; or
    2. Any transaction or relationship between you and any Participating Provider, even if we have been advised of the possibility of such damages.
  3. We shall not be liable for delay or failure in performance resulting from causes beyond our reasonable control.
  4. In no event shall our total liability to you in connection with the Services for all damages, losses and causes of action exceed five hundred Singapore dollars (SGD 500).
  5. Our Services may be used by you to request and schedule courier and logistics services with Participating Providers, but you agree that we have no responsibility or liability to you related to any courier and logistics services provided to you by Participating Providers other than as expressly set forth in these Terms.
  6. The limitations and disclaimer in this clause 10 do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law.

11. Termination

We may terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

You may terminate these Terms at any time by ceasing to use our Services. These Terms will continue to apply to your previous use of our Services.

Clauses 1, 4, 8, 9, 10, 11, 12, 13, 14 and 15 shall survive any termination or expiration of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this clause. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.

13. Notice

We may give notice by means of a general notice on the Services, electronic mail to your email address in your account, or by written communication sent to your address as set forth in your account. You may give notice to us by written communication to our address at 1 Pemimpin Drive, #04-01, One Pemimpin, Singapore 576151.

14. General

You may not assign or transfer these Terms in whole or in part without our prior written approval. You give your approval to us for us to assign or transfer these Terms in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of our equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, us or any Participating Provider as a result of the contract between you and us or use of the Services.

If any provision of these Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Terms, the words "including" and "include" mean "including, but not limited to."

15. Contact Information

If you have any questions about these Terms, please contact us at:

MXHL Pte Limited
1 Pemimpin Drive, #04-01, One Pemimpin, Singapore 576151
Email: support@uparcel.sg

Terms and Conditions - Partner Fleet Program

Please read these Terms and Conditions ("Terms") carefully before participating in our Partner Fleet Program. These Terms outline the rules and regulations for the partnership between uParcel and the Partner Fleet.

Program Enrolment

  1. The Partner Fleet must be a legitimate company established in Singapore, holding a valid business entity number (UEN).
  2. In the event that the Partner Fleet ceases to be a valid entity registered with a UEN, uParcel reserves the right to terminate the Partner Fleet account.

Program Responsibilities

  1. The Partner Fleet is accountable for all actions performed by their drivers while engaged in deliveries for uParcel.
  2. In the case of lost, damaged, stolen parcels, spoilage, or any other related issues, the Partner Fleet is solely responsible for resolving and compensating for such incidents.
  3. Failure to settle or compensate uParcel for claims arising from the above-mentioned issues may result in the suspension or blocking of the Partner Fleet's account.

Driver Management

  1. The Partner Fleet is responsible for managing their own drivers, including recruitment, training, and performance management.
  2. All drivers must meet uParcel's minimum requirements and comply with local laws and regulations.
  3. The Partner Fleet must ensure that their drivers maintain a high level of professionalism and adhere to uParcel's service standards.

Payment and Commissions

  1. uParcel will pay the Partner Fleet based on the agreed-upon commission structure for completed deliveries.
  2. Payments will be made on a weekly basis, subject to the completion of all required documentation and invoicing procedures.
  3. The Partner Fleet is responsible for paying their drivers and managing all related employment costs.

Service Quality and Performance

  1. The Partner Fleet must maintain a minimum service quality rating as determined by uParcel.
  2. Consistent poor performance or customer complaints may result in the suspension or termination of the Partner Fleet's account.
  3. uParcel reserves the right to conduct periodic audits to ensure compliance with service standards and these Terms.

Termination

  1. Either party may terminate this partnership with 30 days' written notice.
  2. uParcel reserves the right to immediately terminate the partnership in case of severe breach of these Terms or any illegal activities.
  3. Upon termination, the Partner Fleet must settle all outstanding payments and return any uParcel-provided equipment or materials.

Confidentiality

  1. The Partner Fleet agrees to maintain the confidentiality of all uParcel proprietary information, including but not limited to customer data, pricing strategies, and technological processes.
  2. This confidentiality obligation survives the termination of the partnership.

Amendments

uParcel reserves the right to amend these Terms at any time. Any changes will be communicated to the Partner Fleet, and continued participation in the program will be considered acceptance of the updated Terms.

By participating in the Partner Fleet Program, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.